This website uses cookies to ensure you get the best experience.

Mercadona Tech and our selected partners use cookies and similar technologies (together “cookies”) that are necessary to present this website, and to ensure you get the best experience of it. If you consent to it, we will also use cookies for analytics and marketing purposes.

See our Cookie Policy to read more about the cookies we set.

You can withdraw and manage your consent at any time, by clicking “Manage cookies” at the bottom of each website page.

Select which cookies you accept

On this site, we always set cookies that are strictly necessary, meaning they are necessary for the site to function properly.

If you consent to it, we will also set other types of cookies. You can provide or withdraw your consent to the different types of cookies using the toggles below. You can change or withdraw your consent at any time, by clicking the link “Manage Cookies”, that is always available at the bottom of the site.

To learn more about what the different types of cookies do, how your data is used when they are set etc, see our Cookie Policy.

These cookies are necessary to make the site work properly, and are always set when you visit the site.

Vendors Teamtailor

These cookies collect information to help us understand how the site is being used.

Vendors Teamtailor

These cookies are used to make advertising messages more relevant to you. In some cases, they also deliver additional functions on the site.

Vendors Youtube
Mercadona Tech career site
Department

CX & Operational Excellence

Connect

  • We are motivated by being able to seat the client at the table of all the teams, with the aim of being able to actively listen and take into account their real needs. Being aware of the impact of our decisions on customers' lives and being able to measure it to improve our service are key aspects at Mercadona.

    Sara García Álvarez

    Head of CX & Operational Excellence

How we work at the CX & Operational Excellence Team

  • The customer is the boss

    That is why the customer is ahead of any decision made by Mercadona Online. We have a very strong company culture based on the Total Quality Model that keeps us aligned on the path.

  • The customer's voice

    We help teams quantify operational and customer service quality. We asses everything that has not come out as expected with the aim of making the teams aware about what is happening as a first step towards continuous improvement.

  • Cross-functional team

    The customer is present all around the company, so from the Quality Team we need to work horizontally with the rest of the teams. Not only do we ensure that the customer's voice is heard internally, but we are also in charge of establishing a direct communication channel with him or her.